For example, my friend was telling me about a new employee. . . .
He was spotted standing near the paper shredder looking very confused. "Need some help? " my friend who is a secretary asked. "Yes," replied the new employee. "How does this thing work? " "Simple," she said taking the fat report from his hand and feeding it into the shredder. "Thanks, but where do the copies come out? " asked the new employee.
I guess while we are always keen to help the real skill is knowing how to listen and then act appropriately. Maybe I should mail this story to a politician or two?
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